tidy maids of Frisco
Residential and Commercial Cleaning
Carpet Cleaning and Stain Removal
Tile and Grout Cleaning

Terms of Service

 

Services: Our services page details all services you can expect to receive by service type.

• Services listed as additional services will most likely, have an additional charge.

• If we have not been out to clean your home within 4 weeks, the service will be a Deep Cleaning, subject to that rate.

 

Payment: - We accept Visa, MasterCard, American Express, and Discover

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Cancellation:  To avoid a cancellation fee of $57.00, please notify tidy maids of Frisco, of your appointment cancellation, at least 48 business hours before it is scheduled.

 

Pet Policy: We love animals but they can leave a lot of hair behind.  An additional fee will be added if the home has pets.

 

First Time Cleanings: We do offer reduced rates for recurring service. The first time we clean your home, you should expect that rate to be higher or equal to that of a deep cleaning. Thereafter, the reduced rate will apply.

 

Before We Arrive: To avoid an unnecessary cancellation and fee:

• We require that utilities be turned on prior to our arrival. 

  • If the utilities are not turned on, our team will have to leave

• We will need any relevant gate / security codes and access to the home

• Please ensure that clutter is removed from surfaces to be cleaned. 

  • Surfaces and floors that are cluttered will not be cleaned.

 

Quality: We pride ourselves in cleaning homes well.  While we cannot make a house look new again, you can expect and honorable and excellent effort.

• A few notes on deep, move out, or first time cleanings: 

  • Stains: We cannot assure stain removal. We will give a best effort to clean and reduce their appearance. 

  • After a deep, move, or first time cleaning, dust often is suspended in the air as it is knocked off during cleaning, and will settle after the cleaning is complete.  We cannot affect this.  However, subsequent cleanings will reduce this.

  • It is recommended to change you air filters after a deep, move, or first time cleaning

• Restorative Cleaning:

  • Homes that have excessive dust, dirt, grease, pet hair, or other build up will be assessed a deep cleaning rate and an additional charge of $97.00.​

    • Examples of a home in this condition would be:

      • a rental property where the renter has rarely cleaned

      • a house lived in for months where only sweeping and light cleaning of some surfaces was ever done

      • a house where the toilets, shower, tub, etc.. have rarely ever been cleaned

      • a house that has been recently renovated, remodeled, or had other types of construction performed

 

Satisfaction: Should we fail to deliver a service noted on your invoice, or miss the mark on quality, please notify our office on the day of the cleaning.  We do not remedy the situation with an account credit.  Rather, we will arrange to have service provided or quality issue remedied as soon as possible.  Often, this can be done within 24 hours.  Quality concerns raised after the day of cleaning are difficult to address. 

 

Damage / Breakage: Incidental or routine wear, as could reasonably be expected through the course of moving items and cleaning a house, or items previously damaged and repaired, are not covered by tidy maids of Frisco. 

• Should new damage or breakage, of a non-routine nature, occur, please alert the team immediately and feel free to contact us. 

• It is important that we are informed of damage or breakage as soon as possible. 

• We will most likely not be able to address damage claims after the cleaning day.

 

Electronics:  tidy maids of Frisco will not clean electronic devices.

 

Inclement or Severe Weather: Cleanings may be cancelled due to inclement or severe weather events. 

• Rescheduling, in these cases would not be done and the cancellation fee would NOT be assessed. 

• Please keep in mind; even if the Frisco area is not majorly affected, weather-related events can still affect our maids ability to travel to Frisco.

 

Customer Owned Equipment / Products:  tidy maids of Frisco uses only company provided materials and equipment and will not be held responsible for any damage to, caused by, or caused with customer owned equipment or products.  

 

Hazards:  Please exercise caution during and after your cleaning.  Surfaces may be wet or slippery.  tidy maids of Frisco will not be responsible for injuries related to the cleaning of the home.

 

Safety Policy: Our Maids will immediately leave the property and the customer will be billed the $57.00 cancellation rate if any of the following circumstances exist: 

• Environmental hazards

• Illegal drug use

• Illegal activity

• Persons present under the influence or otherwise intoxicated

• Aggressive or hostile persons or pets on site

• Unsecured weapons.  

 

Weapon Policy: All weapons are to be secured.  Our maids are forbidden from touching weapons like firearms, bows, swords, etc..  Please see our safety policy.