Services

Residential Cleaning

 

 

Vacuum and mop all floors (as applicable)
Vacuum carpet (all rooms) - Note: We do not put any products on carpet

Clean with window cleaner interior of patio glass door (includes 1 or 2 sliding/regular doors)

Shine mirrors within reach with window cleaner

Microfiber dusting- surfaces within reach (Note:  We do not clean/dust/remove stains off walls/Ceilings)- 

Dust light fixtures and ceiling fans within reach with a duster. Note: We do not disassemble/assemble light fixtures

Dust window blinds/shutters with a duster
Clean/sanitize counters and kitchen backsplash-

Deep Cleaning

 

 

Vacuum and mop all floors (as applicable)
Vacuum couch in family room 

Vacuum carpet (all rooms)

Shine mirrors with window cleaner

Spot clean light switch plates

Microfiber dusting- surfaces within reach

(Note:  We do not clean/dust/remove stains off walls/Ceilings)-  

Dust light fixtures and ceiling fans within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Dust window blinds/shutters with a microfiber cloth.  (Please note that thin vinyl blinds can only be dusted with a duster)

Clean/sanitize counters and kitchen backsplash- 

Clean/sanitize countertops, sinks and faucets -

Clean/sanitize shower, tub and toilets
Clean outside of all built in appliances in the kitchen

 

Proudly serving Frisco, Little Elm, Prosper, Celina, Aubrey, Krugerville, West McKinney, and The Colony

Clean/sanitize countertops, sinks and faucets - Clean/sanitize shower, tub and toilets

Clean outside of all built in appliances in Kitchen

Clean inside of microwave

Dust/spot clean kitchen cabinet exteriors (We do not use furniture polish on cabinets. Ask office in advance for options)

Wipe off table and chairs

Empty Trash from home trash cans and place them in the bins outside or in the garage

IMPORTANT PLEASE READ:  Additional notes on cleanings  click here.

Clean inside of microwave
Dust/spot clean kitchen cabinet exteriors  (We do not use furniture polish on cabinets. Please, ask office if you have any questions)

Wipe off table and chairs

Dust/Clean baseboards as needed where possible (in areas free of furniture that we can reach)

Empty Trash home trash cans and place them in the bins outside or in the garage

Dust chandeliers within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Change linens (if requested)- up to 4 beds

Clean with window cleaner interior of patio glass door (includes 1 or 2 sliding/regular doors)

Clean underneath small area rugs if they can be easily moved

Sweep front porch by the front door

IMPORTANT PLEASE READ:  Additional notes on deep cleanings  click here.

Move In/Out Cleaning

 

 

Home must be empty no items/furniture

Vacuum and mop all floors (as applicable)
Vacuum carpet (all rooms) Note: We do not put any products on carpet

Clean interior of patio glass door with window cleaner (includes 1 or 2 sliding/regular doors)

Shine mirrors with window cleaner

Spot clean light switch plates

Microfiber dusting- surfaces surfaces within reach (Note:  We do not clean/dust/remove stains off walls/Ceilings)- 

Dust light fixtures and ceiling fans within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Dust window blinds/shutters with a microfiber cloth.  (Please note that thin vinyl blinds can only be dusted with a duster )

Clean/sanitize counters and kitchen backsplash-

Clean/sanitize countertops, sinks and faucets

Clean/sanitize shower, tub and toilets

Clean outside of all built in appliances in the kitchen

 

Clean inside of microwave
Dust/spot clean cabinet exteriors in kitchen and bathrooms (We do not use furniture polish on cabinets. Please, ask office if you have any questions)

Dust/Clean baseboards as needed 

Empty Trash from home trash cans and place them in the bins outside or in the garage

Dust chandeliers within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Clean with window cleaner interior of patio glass door (includes 1 or 2 sliding/regular doors)

Sweep front porch by the front door
Clean/ wipe down inside cabinets and drawers *shelf paper or covers will not be removed

Wipe down doors 

IMPORTANT PLEASE READ:  Additional notes on move in/out cleanings  click here.

Marble Floor

Tile and Grout Cleaning

Our professional tile and grout cleaning service includes hot water injection pre treating, detailed manual scrubbing, and professional grade, high pressure, hot water extraction, (commonly referred to as steam cleaning), By using this combination we are able to thoroughly sanitize, clean, and greatly improve the appearance of your tile and grout. Additionally, we do offer grout sealing.  This is a meticulous manual process where we apply neutral grout sealant by hand to the grout lines This service is a great way to keep your newly cleaned floor cleaner, longer. 

 

Note on Two Story / Multi Level Home: We can normally reach areas above the first floor if the are within 50 linear feet of the bottom of the stairs. Areas in excess of that distance would not be reachable.  Additionally, high pressure water is used and, if a floor and wall are not sealed properly, the risk of water intrusion exists and we will not be liable in this circumstance.

 

Our quoted prices assume that we will be servicing standard 12-18 inch ceramic tile and grout in residences of a median size and build in the Frisco area. If the home is on the larger size the service price can be affected.  Additionally, If the tile size is smaller than 12 inches, one should expect a higher price as the service will require more effort and there will be a higher than normal amount of grout to be cleaned. Stairs, uneven surfaces, small or tight spaces will also carry a higher service rate. 

 

 

 

 

 

 

Carpet Cleaning

 

Our professional carpet cleaning service includes hot water injection pre treating and professional grade, high pressure, hot water extraction, (commonly referred to as steam cleaning), By using this combination we are able to thoroughly sanitize, clean, and greatly improve the appearance of your carpet.

Note on Two Story / Multi Level Home: We can normally reach areas above the first floor if the are within 50 linear feet of the bottom of the stairs. Areas in excess of that distance would not be reachable.  Additionally, high pressure water is used and, if a floor and wall are not sealed properly, the risk of water intrusion exists and we will not be liable in this circumstance.

While we cannot promise to completely remove all stains, we are confident that we will greatly improve the appearance of your carpet.

Stairs, uneven surfaces, small or tight spaces will also carry a higher service rate.  Minimum Service Amount is $199

Additional Services

Oven interior cleaning-

We use a non fume oven cleaning product. Please note: Stains inside the oven double glass cannot be removed since we cannot access that area.

Refrigerator interior cleaning -

We clean the refrigerator side. We cannot clean the freezer side since it has ice in it. We do not remove glass shelves when cleaning the refrigerator.

Baseboard cleaning

Dust/clean baseboards

Where possible (in areas free of furniture that we can reach)

Interior Blind / Shutter cleaning

with a microfiber cloth.  Please note that thin vinyl blinds can only be dusted with a duster 

Laundry

We fold laundry (Maximum 3 baskets)

Dishes by hand

per sink

Interior Door Cleaning

nside the home

Disinfecting Service

Window Cleaning

within reach inside the home using window cleaner. We do not clean exterior windows or high windows.

Vaccum Cleaner

Terms of Service

 

Services: Our services page details all services you can expect to receive by service type.

  • Please let our sales team know, in advance, which services you would like. 

    • Same day changes and add-ons may or may not be possible. Please do not ask the team on site; rather, call our office at 469-731-0360 to inquire about adding a service​

  • Services listed as additional services will most likely, have an additional charge.

  • If we have not been out to clean your home within 4 weeks, the service will be a Deep Cleaning, subject to that rate.

 

Payment: - We accept Visa, MasterCard, American Express, and Discover

Cancellation and Schedule Changes:  To avoid a fee please make these requests , during business hours via telephone (Monday through Friday 9am - 4pm) at 469-731-0360) at least 2 business days (excluding weekends) before it is scheduled.

 

Pet Policy: We love animals but they can leave a lot of hair behind.  An additional fee will be added if the home has pets. Please have your pets secured before we arrive. If they are secured in a room that you do not want us to open, please let us know.

 

First Time Cleanings: We do offer reduced rates for recurring service. The first time we clean your home, you should expect that rate to be higher or equal to that of a deep cleaning. Thereafter, the reduced rate will apply.

 

Before We Arrive: To avoid an unnecessary cancellation and fee:

  • We require that utilities be turned on prior to our arrival. 

    • The home's hot water heater must be functioning normally

    • If the utilities are not turned on, our team will have to leave

  • We will need any relevant gate / security codes and access to the home

  • Please ensure that clutter is removed from surfaces to be cleaned. 

    • Surfaces and floors that are cluttered will not be cleaned.

    • Excessive clutter is a safety issue and may result in cancellation

 

Quality: We pride ourselves in cleaning homes well.  While we cannot make a house look new again, you can expect and honorable and excellent effort to cover all pieces related to your service type (listed at the top of the page).

  • Please note that we will not move furniture with the exception of lightweight dining table chairs.

  • A few notes on cleanings: 

    • Our staff are only permitted to use company issued small step stool/ladders and/or extendable handles/poles  to extend their reach.

    • Stains: We cannot assure stain removal. We will give a best effort to clean and reduce their appearance. 

    • Oil, grease, impacted substances, wear, etc. may not be removed but we will give an honorable effort with warm water, our detergent, and a good mopping.. Paint or substances like it may not be able to be removed and could pose a risk of smearing.

    • After a deep, move, or first time cleaning, dust often is suspended in the air as it is knocked off during cleaning, and will settle after the cleaning is complete.  We cannot affect this.  However, subsequent cleanings will reduce this.

    • It is recommended to change your air filters after a deep, move, or first time cleaning

  • Heavy Soil, Dust, Clutter. etc..

    • Homes that have excessive dust, dirt, grease, pet hair, or other build up will be assessed a deep cleaning rate and an additional charge. (Note: Stains, oil, grease, impacted substances, wear, etc. may not be removed but we will give an honorable effort with warm water, our detergent, and a good mopping..​

      • Examples of a home in this condition would be:

        • a rental property where the renter has rarely cleaned

        • a house lived in for months where only sweeping and light cleaning of some surfaces was ever done

        • a house where the toilets, shower, tub, etc.. have rarely ever been cleaned

        • a house that has been recently renovated, remodeled, or had other types of construction performed

Customer Interaction:

  • Our office should be notified, in advance, of any information necessary for the team to complete their work  Outside of initial pleasantries, please refrain from interacting, assisting, following, supervising. or shadowing the team members

  • We ask that our employees be allowed to complete all of their work before any customer inspection is conducted.​

  • ​We routinely have supervisors conduct work inspections.

Satisfaction: Should we fail to deliver a service or miss the mark on quality, please notify our office on the day of the cleaning.  We do not remedy the situation with an account credit.  Rather, we will arrange to have service provided or quality issue remedied as soon as possible.  Often, this can be done within 24 hours.  Quality concerns raised after the day of cleaning are difficult to address. 

 

Damage / Breakage: Incidental or routine wear, as could reasonably be expected through the course of moving items and cleaning a house, or items previously damaged and repaired, are not covered by tidy maids of Frisco. 

  • Should new damage or breakage, of a non-routine nature, occur, please alert the team immediately and feel free to contact us

  • It is important that we are informed of damage or breakage as soon as possible. 

  • We will most likely not be able to address damage claims after the cleaning day.

 

Electronics:  tidy maids of Frisco will not clean electronic devices.

 

Inclement or Severe Weather: Cleanings may be cancelled due to inclement or severe weather events. 

  • Rescheduling, in these cases would not be done and the cancellation fee would NOT be assessed. 

  • Please keep in mind; even if the Frisco area is not majorly affected, weather-related events can still affect our maids ability to travel to Frisco.

 

Customer Owned Equipment / Products:  tidy maids of Frisco uses only company provided materials and equipment and will not be held responsible for any damage to, caused by, or caused with customer owned equipment or products.  

 

Hazards:  Please exercise caution during and after your cleaning.  Surfaces may be wet or slippery.  tidy maids of Frisco will not be responsible for injuries related to the cleaning of the home.

 

Safety Policy: Our Maids will immediately leave the property and the customer will be billed the cancellation rate if any of the following circumstances exist: 

  • Environmental hazards

  • Heavy clutter

  • Simultaneous work (If another service provider is on site or if person(s) on site are performing maintenance or work in the areas to be cleaned)

  • Narcotics or drug use

  • Illegal activity

  • Person(s) present under the influence or otherwise intoxicated

  • Person(s) present who are or appear to be ill

  • A hostile environments and /or aggressive or hostile person(s) on site (this can include slamming doors, throwing things, yelling, screaming, or otherwise loud or disruptive actions)

  • Sexual harassment, lewd behavior, bodily exposure, sexual assault, or behavior consistent with the aforementioned. 

  • Aggressive, unsecured, or hostile pets on site

  • Unsecured weapons.  

 

Weapon Policy: All weapons are to be secured.  Our maids are forbidden from touching weapons like firearms, bows, swords, etc..  Please see our safety policy.

 
 

Privacy: - We do not sell or share your information.

A few notes for tile, grout, and carpet cleaning:

 

Two Story / Multi Level Homes: We can normally reach areas above the first floor if the are within 50 linear feet of the bottom of the stairs. Areas in excess of that distance would not be reachable.  Additionally, high pressure water is used and, if a floor and wall are not sealed properly, the risk of water intrusion exists and we will not be liable in this circumstance.

 

Wet Floor Caution 

Your floors will have much of the hot water extracted but can be expected to remain wet after we leave. Please be cautious and aware of the potential to slip and fall anywhere in the home.

 

Furniture and Obstructions: 

We ask that the areas to be serviced are free from all items and obstructions.

Electricity and Water:  

All utilities must be available and working on service day (the home's hot water heater must be functioning normally)

We use water and electricity from the home, often, when we use movable units

We will clean up once we finish! No worries.

We use our external inline water heater. Please do not allow members of your household or animals to touch or handle our equipment, or come near our employees while working as the equipment and water it dispenses will be very hot

If there are any existing performance issues with your water heater, electrical, plumbing, or any other system in the home, please let us know before we start

 

·Our equipment is professional grade. Our hard surface extractor system uses three 15 amp connections.  Each on must be attached to a separate circuit capable of handling that amperage.

NOTE: Just because two rooms are in different locations does not mean they are on separate circuits.

We will work with the homeowner to identify rooms where we can plug in the equipment that are on separate circuits. This information is normally written on labels inside your breaker box and it is a good idea to look at it to verify.  Directing us to a problem plug, circuit that cannot handle the load, or two outlets on the same circuit will almost certainly cause your circuit breaker to trip and to likely fail.

If you know that a specific outlet has had a history of performance issues, please let us know so we may avoid that outlet

Older / original circuit breakers will degrade over time and can be expected to fail as a matter of course even when manually switched on and off

Circuit breakers that are equipped with a neutral test mechanism are known to trip when equipment as standard as a vacuum cleaner are turned on

Tidy Maids of Frisco will not be responsible for issues related to these issues mentioned above.

* As residence sizes and conditions vary, the final cost may be based on actual property size, surface types, and condition.