Services

Provided below, by service, is a listing of normally  accompanying items

*Through November 2022 take101 Dollars Off Comprehensive, and Moving Cleanings

Proudly serving Frisco, Little Elm, Prosper, Celina, Aubrey, Krugerville, West McKinney, and The Colony

Tidy Express

Cleaning Supplies

Clean kitchen and bathroom countertops, sinks and faucets*

Clean/sanitize shower, tub and toilets*

Clean outside of all built in appliances in Kitchen*

Clean inside of microwave*

Vacuum/sweep and mop floor/carpet

Empty Trash from home trash cans and place them in the bins outside or in the garage

Light dusting - dining table, breakfast table, living room table

*  Up to 3 physical bathrooms and 1 physical kitchen

Additional notes on cleanings  click here.

Tidy Standard

 

 

Vacuum and mop all floors (as applicable)
Vacuum carpet (all rooms) - Note: We do not put any products on carpet

Clean with window cleaner interior of patio glass door (includes 1 or 2 sliding/regular doors)

Shine mirrors within reach with window cleaner

Microfiber dusting- surfaces within reach (Note:  We do not clean/dust/remove stains off walls/Ceilings)- 

Dust light fixtures and ceiling fans within reach with a duster. Note: We do not disassemble/assemble light fixtures

Dust window blinds/shutters with a duster
Clean/sanitize counters and kitchen backsplash-

Clean/sanitize countertops, sinks and faucets - Clean/sanitize shower, tub and toilets*

Clean outside of all built in appliances in Kitchen*

Clean inside of microwave

Dust/spot clean kitchen cabinet exteriors * (We do not use furniture polish on cabinets. Ask office in advance for options)

Wipe off table and chairs

Empty Trash from home trash cans and place them in the bins outside or in the garage

*  Up to 3.5 physical bathrooms and 1 physical kitchen

Additional notes on cleanings  click here.

Tidy Comprehensive

$101 OFF November 2022

Vacuum and mop all floors (as applicable)
Vacuum couch in family room 

Vacuum carpet (all rooms)

Shine mirrors with window cleaner

Spot clean light switch plates

Microfiber dusting- surfaces within reach

(Note:  We do not clean/dust/remove stains off walls/Ceilings)-  

Dust light fixtures and ceiling fans within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Dust window blinds/shutters with a microfiber cloth.  (Please note that thin vinyl blinds can only be dusted with a duster)

Clean/sanitize counters and kitchen* backsplash- 

Clean/sanitize countertops, sinks and faucets* -

Clean/sanitize shower, tub and toilets *
Clean outside of all built in appliances in the kitchen*

 

Clean inside of microwave*
Dust/spot clean kitchen* cabinet exteriors  (We do not use furniture polish on cabinets. Please, ask office if you have any questions)

Wipe off table and chairs

Dust/Clean baseboards as needed where possible (in areas free of furniture that we can reach)

Empty Trash home trash cans and place them in the bins outside or in the garage

Dust chandeliers within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Change linens (if requested)- up to 4 beds

Clean with window cleaner interior of patio glass door (includes 1 or 2 sliding/regular doors)

Clean underneath small area rugs if they can be easily moved

Sweep front porch by the front door

*  Up to 3.5 physical bathrooms and 1 physical kitchen 

Additional notes  click here.

Tidy Welcome Home and Bon Voyage

Move In and Move Out 

$101 OFF November 2022

Home is expected to be completely empty

Vacuum and mop all floors (as applicable)
Vacuum carpet (all rooms) Note: We do not put any products on carpet

Clean interior of patio glass door with window cleaner (includes 1 or 2 sliding/regular doors)

Shine mirrors with window cleaner

Spot clean light switch plates

Microfiber dusting- surfaces surfaces within reach (Note:  We do not clean/dust/remove stains off walls/Ceilings)- 

Dust light fixtures and ceiling fans within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Dust window blinds/shutters with a microfiber cloth.  (Please note that thin vinyl blinds can only be dusted with a duster )

Clean/sanitize counters and kitchen* backsplash-

Clean/sanitize countertops, sinks and faucets*

Clean/sanitize shower, tub and toilets *

Clean outside of all built in appliances in the kitchen*

 

Carpet Cleaning and Stain Removal

Clean inside of microwave*
Dust/spot clean cabinet exteriors in kitchen and bathrooms*

(We do not use furniture polish on cabinets. Please, ask office if you have any questions)

Dust/Clean baseboards as needed 

Empty Trash from home trash cans and place them in the bins outside or in the garage

Dust chandeliers within reach with a duster. (Note: We do not disassemble/assemble light fixtures)

Clean with window cleaner interior of patio glass door (includes 1 or 2 sliding/regular doors)

Sweep front porch by the front door
Clean/ wipe down inside cabinets and drawers ---shelf paper or covers will not be removed

Wipe down doors 

*  Up to 3 .5 physical bathrooms and 1 physical kitchen

 Additional notes   click here.

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Our professional carpet cleaning service includes hot water injection pre treating and professional grade, high pressure, hot water extraction, (commonly referred to as steam cleaning), By using this combination we are able to thoroughly sanitize, clean, and greatly improve the appearance of your carpet. Note: We clean most standard synthetic carpets.

Note on Two Story / Multi Level Home: We can normally reach areas above the first floor if the are within 50 linear feet of the bottom of the stairs. Areas in excess of that distance would not be reachable.  Additionally, high pressure water is used and, if a floor and wall are not sealed properly, the risk of water intrusion exists and we will not be liable in this circumstance.

While we cannot promise to completely remove all stains, we are confident that we are normally able to greatly improve the  overall appearance of your carpet.

Stairs, uneven surfaces, small or tight spaces will also carry a higher service rate.  

Additional Services

Oven interior cleaning-

We use a non fume oven cleaning product. Please note: Stains inside the oven double glass cannot be removed since we cannot access that area.

Refrigerator interior cleaning -

We clean the refrigerator side. We cannot clean the freezer side since it has ice in it. We do not remove glass shelves when cleaning the refrigerator.

Baseboard hand cleaning

Baseboard dusting

Where possible (in areas free of furniture that we can reach)

Interior Blind / Shutter cleaning

with a microfiber cloth.  Please note that thin vinyl blinds can only be dusted with a duster 

Interior Door Cleaning

inside the home

Window Cleaning

within reach inside the home using window cleaner. We cannot clean exterior windows or high windows.

 
 

Terms of Service

 

Services: Our services page details all services and deliverables typically performed.

  • We will not charge by the number of hours and/or by the number of people present when the service is performed. Durations and number of staff present may vary and is at the sole discretion of tidy maids of Frisco.​​

  • Please let our sales team know, in advance, which service you would like. 

    • Same day changes and add-ons may or may not be possible. Please do not ask the team on site; rather, call our office at 469-731-0360 to inquire about adding a service​

  • Services listed as additional services will most likely, have an additional charge.

  • If we have not been out to clean your home within 4 weeks a Standard or Express will not be available. Rather, a Comprehensive should be expected, billed at its rate

 

Payment: - We accept Cash and Checks. but do require one of the following cards to confirm and secure the service: Visa, MasterCard, American Express, or Discover. A hold will be placed on the card on the day of the service. If you are paying with cash or check please place the payment in a sealed envelope with 'tidy maids of Frisco" written on it. Also, we must know in advance of the service date so we can have the card hold released the same day and payment is due upon the teams arrival. If you use a debit card, your bank determines the timeframe to post the release on their end. (Please note that a rapid payment convenience fee of $4.97 applies when using a card as final payment) There is no fee convenience fee if cash or check is the scheduled and final method of payment.  To schedule a service or provide payment method information, please contact our office by phone (469-731-0360) M-F, 9am to 4pm. Please do not try to send card information via email.

Cancellation and Schedule Changes:  To avoid a fee please make these requests , during business hours via telephone (Monday through Friday 9am - 4pm) at 469-731-0360) at least 2 business days (excluding weekends) before it is scheduled.

 

Pet Policy: We love animals but they can leave a lot of hair behind.  An additional fee will be added if the home has pets. Please have your pets secured before we arrive. If they are secured in a room that you do not want us to open, please let us know.

 

First Time Cleanings: We do offer reduced rates for recurring service. The first time we clean your home, you should expect that rate to be higher or equal to that of a comprehensive cleaning. Thereafter, the reduced rate will apply.

 

Before We Arrive: To avoid an unnecessary cancellation and fee:

  • We require that utilities be turned on prior to our arrival. 

    • The home's hot water heater must be functioning normally

    • If the utilities are not turned on, our team will have to leave

  • We will need any relevant gate / security codes and access to the home

  • Please ensure that clutter is removed from surfaces to be cleaned. 

    • Surfaces and floors that are cluttered will not be cleaned.

    • Excessive clutter is a safety issue and may result in cancellation

 

Quality: We pride ourselves in cleaning homes well.  While we cannot make a house look new again, you can expect and honorable and excellent effort to cover all pieces related to your service type (listed at the top of the page).

  •  

  • Video and/or photos can be taken onsite

  • Please note that we will not move furniture with the exception of lightweight dining table chairs.

  • A few notes on cleanings: 

    • Our staff are only permitted to use company issued materials and equipment such as small step stool/ladders and/or extendable handles/poles  to extend their reach.

    • Items/areas/surfaces, etc.. may be skipped if we believe that they are inaccessible, cluttered, or otherwise not able to be cleaned, or that they could pose a risk pertaining to safety, liability, productivity, or any other risk. (This should not affect the service price)

    • Stains: We cannot assure stain removal. We will give a best effort to clean and reduce their appearance. 

    • Oil, grease, impacted substances, wear, etc. may not be removed but we will give an honorable effort with warm water, our detergent, and a good mopping.. Paint or substances like it may not be able to be removed and could pose a risk of smearing.

    • After a Comprehensive, Welcome Home, Bon Voyage, or first time cleaning, dust often is suspended in the air as it is knocked off during cleaning, and may settle after the cleaning is complete.  We cannot affect this.  However, subsequent cleanings should reduce this.

    • It is recommended to change your air filters after a Comprehensive, Welcome Home, Bon Voyage, or first time cleaning

  • Heavy Soil, Dust, Clutter. etc..

    • Homes that have excessive dust, dirt, grease, pet hair, or other build up will be assessed a comprehensive cleaning rate and an additional charge. (Note: Stains, oil, grease, impacted substances, wear, etc. may not be removed but we will give an honorable effort with warm water, our detergent, and a good mopping..​

      • Examples of a home in this condition would be:

        • a rental property where the renter has rarely cleaned

        • a house lived in for months where only sweeping and light cleaning of some surfaces was ever done

        • a house where the toilets, shower, tub, etc.. have rarely ever been cleaned

        • a house that has been recently renovated, remodeled, or had other types of construction performed

Customer Interaction:

  • Our office should be notified, in advance, of any information necessary for the team to complete their work  Outside of initial pleasantries, please refrain from directing, interacting, assisting, following, supervising. or shadowing the team members

  • We ask that our employees be allowed to complete all of their work before any customer inspection is conducted.​

  • ​We routinely have supervisors conduct work inspections.

Missed items: Should we fail to deliver a service please notify our office on the day of the cleaning. 

  • We do not remedy the situation with an account credit.  Rather, we will arrange to have service provided or quality issue remedied as soon as possible.  Often, this can be done within 24 hours.  Quality concerns raised after the day of cleaning are difficult to address. 

  • Items/areas/surfaces, etc.. may be skipped if we believe that they are inaccessible, cluttered, or otherwise not able to be cleaned, or that they could pose a risk pertaining to safety, liability, productivity, or any other risk. (This should not affect the service price)

 

Damage / Breakage: Non-negligent or Incidental or routine wear, as could reasonably be expected through the course of moving items and cleaning a house, items that are not anchored, or items previously damaged and repaired, are not covered by tidy maids of Frisco. 

  • Video and/or photos can be taken onsite

  • High space occupancy ratios and or cluttered areas/surfaces raise the risk of breakage, We will not be liable

  • We will not be liable for Items attached to vertical services that are not anchored, such as attached with nails with no drywall anchors, or items not attached with anchor straps.

  • Should new damage or breakage, of a non-routine or negligent nature, occur, please alert the team immediately and feel free to contact us

  • It is important that we are informed of damage or breakage as soon as possible. 

  • We will most likely not be able to address damage claims after the cleaning day.

 

Electronics:  tidy maids of Frisco will not clean electronic devices.

 

Inclement or Severe Weather: Cleanings may be cancelled and/or delayed due to inclement or severe weather events. 

  • Rescheduling, in the case of a weather cancellation would not be done and the cancellation fee would NOT be assessed if we cancel. 

  • Please keep in mind; even if the Frisco area is not majorly affected, weather-related events can still affect our maids ability to travel to Frisco.

  • Delays can be expected when we open before or after a weather event

 

Customer Owned Equipment / Products:  tidy maids of Frisco uses only company provided materials and equipment and will not be held responsible for any damage to, caused by, or caused with customer owned equipment or products.  

 

Hazards:  Please exercise caution during and after a service  Surfaces may be wet or slippery.  tidy maids of Frisco will not be responsible for injuries related to the cleaning of the home.

 

Safety Policy: Our Maids will immediately leave the property and the customer will be billed the cancellation rate if any of the following circumstances exist: 

  • Environmental hazards

  • Heavy clutter

  • Simultaneous work (If another service provider is on site or if person(s) on site are performing maintenance or work in the areas to be cleaned)

  • Narcotics or drug use

  • Illegal activity

  • Person(s) present under the influence or otherwise intoxicated

  • Person(s) present who are or appear to be ill

  • A hostile environments and /or aggressive or hostile person(s) on site (this can include slamming doors, throwing things, yelling, screaming, or otherwise loud or disruptive actions)

  • Sexual harassment, lewd behavior, bodily exposure, sexual assault, or behavior consistent with the aforementioned. 

  • Aggressive, unsecured, or hostile pets on site

  • Unsecured weapons.  

 

Weapon Policy: All weapons are to be secured.  Our maids are forbidden from touching weapons like firearms, bows, swords, etc..  Please see our safety policy.

 
 

Privacy: - We do not sell or share your information.

 

A few notes for carpet cleaning:

 

Two Story / Multi Level Homes: We can normally reach areas above the first floor if the are within 50 linear feet of the bottom of the stairs. Areas in excess of that distance would not be reachable.  Additionally, high pressure water is used and, if a floor and wall are not sealed properly, the risk of water intrusion exists and we will not be liable in this circumstance.

 

Wet Floor Caution 

Your floors will have much of the hot water extracted but can be expected to remain wet after we leave. Please be cautious and aware of the potential to slip and fall anywhere in the home.

 

Furniture and Obstructions: 

We ask that the areas to be serviced are free from all items and obstructions.

Electricity and Water:  

All utilities must be available and working on service day (the home's hot water heater must be functioning normally)

We use water and electricity from the home, often, when we use movable units

We will clean up once we finish! No worries.

We use our external inline water heater. Please do not allow members of your household or animals to touch or handle our equipment, or come near our employees while working as the equipment and water it dispenses will be very hot

If there are any existing performance issues with your water heater, electrical, plumbing, or any other system in the home, please let us know before we start

 

·Our equipment is professional grade. Our hard surface extractor system uses three 15 amp connections.  Each on must be attached to a separate circuit capable of handling that amperage.

NOTE: Just because two rooms are in different locations does not mean they are on separate circuits.

We will work with the homeowner to identify rooms where we can plug in the equipment that are on separate circuits. This information is normally written on labels inside your breaker box and it is a good idea to look at it to verify.  Directing us to a problem plug, circuit that cannot handle the load, or two outlets on the same circuit will almost certainly cause your circuit breaker to trip and to likely fail.

If you know that a specific outlet has had a history of performance issues, please let us know so we may avoid that outlet

Older / original circuit breakers will degrade over time and can be expected to fail as a matter of course even when manually switched on and off

Circuit breakers that are equipped with a neutral test mechanism are known to trip when equipment as standard as a vacuum cleaner are turned on

Tidy Maids of Frisco will not be responsible for issues related to these issues mentioned above.

* As residence sizes and conditions vary, the final cost may be based on actual property size, surface types, and condition.